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FAQ V-Ray
What’s the new Chaos licensing model all about?
There is currently 1 license model for all V-Ray products from the manufacturer Chaos, which consists of 3 variants:
- Chaos V-Ray Solo – Node-locked license with access to V-Ray and Chaos Cosmos on all available 3D applications;
- Chaos V-Ray Premium – Floating license with access to V-Ray and Chaos Cosmos on all available 3D applications, Chaos Cloud, Chaos Phoenix, Chaos Vantage, Chaos Player and Chaos Scans;
- Chaos V-Ray Enterprise – Floating license with access to V-Ray and Chaos Cosmos on all available 3D applications, Chaos Cloud, Chaos Phoenix, Chaos Vantage, Chaos Player and Chaos Scans – available from 5 seats or more at a more attractive price.
What’s the difference between Premium and Enterprise?
The price. An enterprise version is cheaper, but starts at 5 licenses.
I have a permanent license, can I upgrade to an annual license of Chaos V-Ray Solo, Premium or Enterprise?
Yes, you will get a discount on the first year when converting from a perpetual license:
- 40% discount on the first year when upgrading from V-Ray version 5;
- 30% discount on the first year when upgrading from V-Ray version Next;
- 20% discount on the first year when upgrading from V-Ray version 3.
I have a permanent license, can I upgrade to a V6 permanent license?
Yes, but only to that specific V-Ray version (for example V-Ray 6 for 3ds Max). With an upgrade from V-Ray 5 you pay 50% of the full rate, from V-Ray Next and 3 you pay 100%. Ask your reseller for the current price for this.
If I upgrade my permanent V-Ray for SketchUp license, does that mean I automatically receive V-Ray for the other host apps such as 3ds Max and Rhino?
No. Permanent licenses stay compatible exclusively with the host app they were bought for.
Are permanent licenses also available new?
No, unfortunately not. These are only available to people who have had a perpetual license in the past and do not wish to switch to the new licensing model.
I have SketchUp Studio. Does this mean I get access to all these V-Ray products?
No, SketchUp Studio contains only V-Ray for SketchUp.
Which version of V-Ray is in SketchUp Studio exactly?
In SketchUp Studio is a slightly different version: you only get access to V-Ray in SketchUp, but with a floating license.
I only need V-Ray for SketchUp. Not for all those other programs. Would it be better to buy SketchUp Studio?
Yes, that will be cheaper. As an added bonus you will receive Scan Essentials!
What’s the difference between Premium and Enterprise?
The price. An enterprise version is cheaper, but starts at 5 licenses.
I have a 5 seat enterprise license and I want to add a seat. Does the discounted price count for the extra seat?
Yes. And the end date will match the current subscription. The price will be prorated.
I have 4 Premium licenses and I want to add one. Will I pay the enterprise price for this license?
The extra license’s end date will be aligned to the existing licenses. The price will be a prorated Premium license price. At the end of the term, you can renew all five licenses for the Enterprise license price.
I have a Solo license. Can I upgrade it to a premium license?
Yes, the end date stays the same. You will pay the difference over the remaining number of days.
Are version 6 render nodes backwards compatible?
Yes.
I recently bought a new permanent license for V-Ray for 3ds Max, will I receive a free upgrade?
That depends on the ‘grace period’; the period preceding the release date during which one gets a free upgrade. The grace period is mentioned in the release information.
I read that in the V-Ray Solo version I do not receive free cloud credits. Can I buy them separately?
Yes.
I have an annual license for V-Ray for 3ds Max and I wish to renew. What is the price I’m paying?
You basically pay the price of V-Ray Premium and also get access to all those features. If you don’t want that, you need to indicate that you want to renew to Solo. You will then lose the floating option of your license, this becomes machine-bound.
What is Chaos Vantage?
Project Lavina has evolved to become our first standalone product – Chaos Vantage – enabling users to explore even their most complex V-Ray scenes in fully ray traced, real-time, without the need for time-consuming conversions. This rich experience can be part of a live 3ds Max session, which is also coming to our other V-Ray 5 integrations throughout 2021.
Who is it for?
The main users will be V-Ray customers and possibly non-V-Ray users who would like just to experience existing designs. For example, the ratio of 3ds Max to Revit in AEC firms is 1:10 at best – meaning that 1 3ds Max user could be providing models for 10 others to experience (who are not yet Chaos users).
What can Chaos Vantage be used for?
- Design exploration for personal understanding or informal, internal review
- Design validation and presenting designs to either a supervisor or a client
- Photorealistic previsualization
- Quick rendering of final images and animations, where users want to present their design with great quality
What industries is Vantage currently suitable for?
Architecture
With upcoming updates:
- Product design
- Visual effects
- Automotive
What’s Chaos Vantage’s Pricing?
You can find the prices at the Chaos Vantage product page.
Once the introductory price period ends, an annual Chaos Vantage license will cost €350
Chaos Vantage is also part of the V-Ray Collection and the V-Ray Education Collection.
Which Licenses do I need?
Chaos Vantage is a standalone product and does not require any other Chaos product license to run. It will be offered as an annual subscription.
Chaos Vantage is also part of the V-Ray Collection and the V-Ray Education Collection.
What are the system requirements to run Chaos Vantage?
- Windows 10 with Update 1809 or later
- NVIDIA RTX GPU (maximum of two)
- NVIDIA Driver 436 or later (recommended version 466.11)
- System RAM should equal or exceed GPU memory
Does it work with any V-Ray scene?
Yes, it works with any V-Ray scene. However, we recommend using V-Ray 5 for 3ds Max scenes for the ultimate real-time experience.
Please note, it hasn’t been tested with V-Ray scenes from Cinema 4D and Nuke.
Which V-Ray features does Chaos Vantage support?
All supported features can be found in the Chaos help files.
What does Chaos Vantage provide more compared to other real-time solutions?
Chaos Vantage is unique in providing real-time, 100% ray tracing on affordable hardware.
It is an especially good fit for original/large scenes, having many lights and photorealistic (V-Ray) materials – which describes the projects of most Design and VFX professionals. This allows the loading of scenes directly from where they were created – without prep work, like geometry decimation, shader simplification, or baking tasks required by real-time raster solutions.
I have recently bought V-Ray Next for SketchUp. Am I entitled to a free upgrade?
That depends on the date of purchase. If you have bought V-Ray Next for SketchUp after September 1, 2020, you are entitled to a free upgrade. You can download the most recent version at your personal account at www.chaosgroup.com. Your license will become active in your account automatically. Attention: in case your purchase was an upgrade, you will not receive v5 for free. In that case you need to upgrade again.
I have a valid rental license for V-Ray Next for SketchUp. Am I entitled to a free upgrade?
Yes, you can download the most recent version at your personal account at www.chaosgroup.com and your license will automatically appear in your account.
With which versions of SketchUp is V-Ray 5 compatible?
V-Ray 5 is compatible with SketchUp version 2018, 2019, 2020 and 2021.
Does V-Ray 5 for SketchUp have new pricing?
No, pricing for V-Ray 5 for SketchUp remains unchanged.
From which version can I upgrade to V-Ray 5 for SketchUp?
You can only upgrade to V-Ray 5 for SketchUp from version Next.
I still use version 3 of V-Ray for SketchUp. Can I also upgrade?
No, unfortunately you can’t upgrade anymore. You can only purchase a new (rental) license.
Can I still access V-Ray Next and version 3 with V-Ray 5 for SketchUp?
Yes, version 5 of V-Ray for SketchUp is backwards compatible with version Next and version 3.
I have a valid educational license of V-Ray Next for SketchUp. Do I have access to version 5?
Yes, users with a valid educational license will receive the new version for free.
Which versions does the manufacturer still support after the release of version 5?
Support for version 3 will expire with the release of version 5. Only versions Next and 5 are supported.
I still use a dongle. Can I add V-Ray 5 for SketchUp to it?
No, the dongle system isn’t supported by the manufacturer anymore. All recent versions of V-Ray work with Online Licensing now.
V-Ray 5 Render Nodes FAQ
I have recently bought V-Ray Next Render Node(s). Am I entitled to a free upgrade?
That depends on the date of purchase. If you have bought V-Ray Next Render Node(s) after April 29, 2020, you are entitled to a free upgrade. You can download the most recent version at your personal account at www.chaosgroup.com.
I have a valid rental license for V-Ray Next Render Node(s). Am I entitled to a free upgrade?
Yes, you can download the most recent version at your personal account at www.chaosgroup.com.
Can I also render with a V-Ray 5 Render Node in V-Ray Next for SketchUp?
Yes, you can. Version 5 of the Render nodes are also compatible with builds from version Next. In order to render correctly with V-Ray Next for SketchUp, you will need to install the V-Ray Next Render Nodes.
Can I also render with a V-Ray Next Render Node in V-Ray 5 for SketchUp?
No, you can’t. You will first need to upgrade your Render Node to version 5.
Do I get a discount when I purchase more Render Nodes?
Yes, the tiered price depends on the number of licenses you will purchase:
- 5 Licenses: 10% discount
- 10 Licenses: 20% discount
- 20 Licenses: 30% discount
- 50 Licenses: 40% discount
- 100 Licenses: 60% discount
These discounts apply for full, rental and upgrade licenses.
I still use a dongle. Can I add V-Ray 5 Render Nodes to it?
No, the dongle system isn’t supported by the manufacturer anymore. All recent versions of V-Ray work with Online licensing now.
I have recently bought V-Ray Next for Rhino. Am I entitled to a free upgrade?
That depends on the date of purchase. If you have bought V-Ray Next for Rhino after September 14, 2020, you are entitled to a free upgrade. You can download the most recent version at your personal account at www.chaosgroup.com. Your license will become active in your account automatically. Attention: in case your purchase was an upgrade, you will not receive v5 for free. In that case you need to upgrade again.
I have a valid rental license for V-Ray Next for Rhino. Am I entitled to a free upgrade?
Yes, you can download the most recent version at your personal account at www.chaosgroup.com and your license will automatically appear in your account.
With which versions of Rhino is V-Ray 5 compatible?
V-Ray 5 is compatible with Rhino version 6 and 7.
Does V-Ray 5 for Rhino have new pricing?
No, pricing for V-Ray 5 for Rhino remains unchanged.
From which version can I upgrade to V-Ray 5 for Rhino?
You can only upgrade to V-Ray 5 for Rhino from version Next.
I still use version 3 of V-Ray for Rhino. Can I also upgrade?
No, unfortunately you can’t upgrade anymore. You can only purchase a new (rental) license.
Can I still access V-Ray Next and version 3 with V-Ray 5 for Rhino?
Yes, version 5 of V-Ray for Rhino is backwards compatible with version Next and version 3.
I have a valid educational license of V-Ray Next for Rhino. Do I have access to version 5?
Yes, users with a valid educational license will receive the new version for free.
Which versions does the manufacturer still support after the release of version 5?
Support for version 3 will expire with the release of version 5. Only versions Next and 5 are supported.
I still use a dongle. Can I add V-Ray 5 for Rhino to it?
No, the dongle system isn’t supported by the manufacturer anymore. All recent versions of V-Ray work with Online Licensing now.
V-Ray 5 Render Nodes FAQ
I have recently bought V-Ray Next Render Node(s). Am I entitled to a free upgrade?
That depends on the date of purchase. If you have bought V-Ray Next Render Node(s) on or after April 29, 2020, you are entitled to a free upgrade. You can download the most recent version at your personal account at www.chaosgroup.com.
I have a valid rental license for V-Ray Next Render Node(s). Am I entitled to a free upgrade?
Yes, you can download the most recent version at your personal account at www.chaosgroup.com.
Can I also render with a V-Ray 5 Render Node in V-Ray Next for Rhino?
Yes, you can. Version 5 of the Render nodes are also compatible with builds from version Next. In order to render correctly with V-Ray Next for Rhino, you will need to install the V-Ray Next Render Nodes.
Can I also render with a V-Ray Next Render Node in V-Ray 5 for Rhino?
No, you can’t. You will first need to upgrade your Render Node to version 5.
Do I get a discount when I purchase more Render Nodes?
Yes, the tiered price depends on the number of licenses you will purchase:
- 5 Licenses: 10% discount
- 10 Licenses: 20% discount
- 20 Licenses: 30% discount
- 50 Licenses: 40% discount
- 100 Licenses: 60% discount
These discounts apply for full, rental and upgrade licenses.
I still use a dongle. Can I add V-Ray 5 Render Nodes to it?
No, the dongle system isn’t supported by the manufacturer anymore. All recent versions of V-Ray work with Online licensing now.
I have recently bought V-Ray Next for 3ds Max. Am I entitled to a free upgrade?
That depends on the date of purchase. If you have bought V-Ray Next for 3ds Max after April 29, 2020, you are entitled to a free upgrade. You can download the most recent version at your personal account at www.chaosgroup.com.
I have a valid rental license for V-Ray Next for 3ds Max. Am I entitled to a free upgrade?
Yes, you can download the most recent version at your personal account at www.chaosgroup.com.
With which versions of 3ds Max is V-Ray 5 compatible?
V-Ray 5 is compatible with Autodesk 3ds Max version 2018 and higher.
Does V-Ray 5 for 3ds Max have new pricing?
No, pricing for V-Ray 5 for 3ds Max remains unchanged.
From which version can I upgrade to V-Ray 5 for 3ds Max?
You can only upgrade to V-Ray 5 for 3ds Max from version Next.
I still use version 3 of V-Ray for 3ds Max. Can I also upgrade?
No, unfortunately you can’t upgrade anymore. You can only purchase a new (rental) license. We offer you, as a version 3 user, a special trade-in offer with 20% discount on the first year of a V-Ray 5 for 3ds Max rental license until September 30, 2020.
Can I still access V-Ray Next and version 3 with V-Ray 5 for 3ds Max?
Yes, version 5 of V-Ray for 3ds Max is backwards compatible with version Next and version 3.
I have a valid educational license of V-Ray Next for 3ds Max. Do I have access to version 5?
Yes, users with a valid educational license will receive the new version for free.
Which versions does the manufacturer still support after the release of version 5?
Support for version 3 will expire with the release of version 5. Only version Next and 5 are supported.
I still use a dongle. Can I add V-Ray 5 for 3ds Max to it?
No, the dongle system isn’t supported by the manufacturer anymore. All recent versions of V-Ray work with Online Licensing now.
If you receive this error message when trying to use V-Ray for SketchUp, no license for V-Ray for SketchUp can be found. The cause can be any of these:
- Something is wrong with the V-Ray License server;
- Your license has expired;
- You are logged in with the wrong account;
- The installed version of V-Ray is different from your license;
- You are offline.
Execute the following test:
Start your web browser
Type in the address bar: http://localhost:30304/
Several results can occur:
- Page can not be found.
- Page shows big blue letters: “Enable Online licensing“.
- Page shows products but when you click one of them, no licenses are listed.
- Online Licensing menu is green but the page shows “no licenses available“.
- Licenses are found but they do not match the V-Ray version you have installed.
- All licenses are in use.
How to solve:
- Page can not be found.
The license server is not active. [Windows:] Go to Start > Chaosgroup > Launch V-Ray License Server or [Mac:] Programs > Chaosgroup > Launch V-Ray License server. Then re-access localhost:30304 and check that it is working now. You might have to log in. If still no page is found, re-download de V-Ray license server and reinstall. - Page shows ‘Enable online licensing’
Click the text ‘Enable online licensing’ and enter your credentials. - Page shows products but when you click one of them, no licenses are listed.
Probably you owned temporary licenses that have now expired. Contact your reseller to buy a new license. - Online Licensing menu is green but the page shows “no licenses available”.
Either your temporary licenses have expired or you are logged in with the wrong account. Click the ‘online licensing’ menu and choose ‘disable’. Now click it again and use the correct credentials to log in. If you have forgotten your credentials, contact your reseller. - Licenses are found but they do not match the V-Ray version you have installed.
When checking your license, pay attention to the following:
version number
license type
Version number: The error message ‘failed to checkout a V-Ray for SketchUp License’ is specific for V-Ray Next for SketchUp. If your have updated your installation – for example to make V-Ray compatible with the latest SketchUp version – you will have installed V-Ray Next. V-Ray Next cannot be authorized with a V-Ray 3.0 license. Please contact your reseller to upgrade your license.
License type: V-Ray licenses are available in three flavors: Advanced/Commercial, Educational (EDU), Not For Resale (NFR). The latter two are explicitly mentioned as such in the license overview. If your license mentions no special type, you have a commercial license. In the download section of the Chaosgroup website you can filter by license type before downloading. - All licenses are in use.
If multiple persons in one company use V-Ray licenses, it can occur that there are more people than licenses. If you run into this issue often, consider buying extra licenses from your reseller.
You are offline: If you know beforehand that you are going to be offline, you can borrow licenses for offline use. Open the Online licensing menu and click ‘Use licenses offline’. Follow the wizard. Licenses can be borrowed for up to 14 days.
I have recently bought V-Ray Next Render Node(s). Am I entitled to a free upgrade?
That depends on the date of purchase. If you have bought V-Ray Next Render Node(s) after April 29, 2020, you are entitled to a free upgrade. You can download the most recent version at your personal account at www.chaosgroup.com.
I have a valid rental license for V-Ray Next Render Node(s). Am I entitled to a free upgrade?
Yes, you can download the most recent version at your personal account at www.chaosgroup.com.
Can I also render with a V-Ray 5 Render Node in V-Ray Next for 3ds Max?
Yes, you can. Version 5 of the Render nodes are also compatible with builds from version Next. In order to render correctly with V-Ray Next for 3ds Max, you will need to install the V-Ray Next Render Nodes.
Can I also render with a V-Ray Next Render Node in V-Ray 5 for 3ds Max?
No, you can’t. You will first need to upgrade your Render Node to version 5.
Do I get a discount when I purchase more Render Nodes?
Sure, the tiered price depends on the number of licenses you will purchase:
- 5 Licenses: 10% discount
- 10 Licenses: 20% discount
- 20 Licenses: 30% discount
- 50 Licenses: 40% discount
- 100 Licenses: 60% discount
These discounts apply for full, rental, and upgrade licenses.
I still use a dongle. Can I add V-Ray 5 Render Nodes to it?
No, the dongle system isn’t supported by the manufacturer anymore. All recent versions of VRay work with Online Licensing now.
If you receive this error when starting up SketchUp Pro with V-Ray enabled, it means that your license cannot be found. It can mean any of these things:
- Something is wrong with the V-Ray License server;
- Your temporary license has expired;
- You are not logged in or logged in with the wrong credentials;
- You have installed the incorrect version of V-Ray;
- Something is wrong with your dongle.
Run this test.
- Start your web browser;
- Type in the address bar: http://localhost:30304/;
A number of results can occur:
- Page cannot be found
- Page displays in big blue letters: “Enable Online licensing”. The dongle menu shows an orange blinking square.
- Page displays products but when you click through, no licenses are available.
- Dongle menu shows green square but page states “0 licenses”.
- Online Licensing menu is enabled but page states “0 Licenses”.
How to solve.
- Page cannot be found
Chaosgroup > Launch V-Ray License Server (Win) or Programs > Chaosgroup > Launch V-Ray License server (Mac). Again, visit localhost:30304 and check that it does work now. If it doesn’t, re-download and reinstall V-Ray.
- Page displays ‘Enable online licensing’
If you have chosen to purchase online licensing: Click the text ‘Enable online licensing’ and enter your credentials.
If you have chosen to purchase dongle licenses: Click the dongle menu and click ‘Restart Dongle Service’. It should show up like this: dongle menu shows the dongle serial number. If this doesn’t work, you may need to reinstall the wibu software. Go to the wibu website and download the wibu key software. Install as administrator and restart your computer. If it still doesn’t work, make sure your dongle is recognized by the system as a usb device and run the application WKCONFIG. Check to see if the dongle is listed and has a code programmed. It should look like “250897:7758101”.
If anything is not working in this process, please contact your reseller.
- Page displays products but when you click through, no licenses are available.
Most likely, you owned temporary licenses which have expired. Contact your reseller to buy new ones.
- Dongle menu shows a green square but the pages states ‘0 licenses’.
Your dongle contains no licenses. Either it used to contain licenses which are now expired, or it has never contained licenses yet. In the latter case: find the RTU file you received from your reseller and double-click it to write the licenses to the dongle.
- Online licensing menu is enabled but page states ‘0 licenses’.
Either your temporary licenses have expired or you are logged in with the wrong credentials. Click the menu ‘online licensing’ and choose ‘disable’. Then click it again and use the proper credentials.
V-Ray for Revit, 3ds Max, Rhino and SketchUp can be licensed using a dongle, as well as online via a web browser interface. If you have a 2.0 license for V-Ray for SketchUp or Rhino, these will be licensed using a dongle. Upgrades of these licenses are likewise bound to use a dongle.
An online license is linked to your V-Ray account used to log in on chaosgroup.com. An internet connection is required for this to work. An activated V-Ray license can also be borrowed, which allows it to function offline for 14 days. If you are not working with V-Ray anymore and someone else wants to use the license, you are able to release the license from out of the V-Ray for Revit Interface or from the Manage V-Ray Online License Server page.
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What is the cost for upgrading to V-Ray Next for SketchUp?
For more information, please contact us.
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V-Ray Next for SketchUp is released, can I still buy v3.x?
No, V-Ray for SketchUp 3.x is no longer available, version Next is the next big thing.
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Which version of SketchUp Pro are supported by V-Ray Next for SketchUp?
SketchUp Pro 2016 – 2019.
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Do I get access to V-Ray for SketchUp version 3.x after I upgrade to V-Ray Next for SketchUp?
No, therefore we advise you to test version Next on your system before upgrading.
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Can I try V-Ray Next for SketchUp?
Absolutely, contact us for more information.
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Does V-Ray Next for SketchUp run in SketchUp Free?
No, since SketchUp Free does not have an extensions interface.
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Does V-Ray 3.x for SketchUp support SketchUp Pro 2019?
No, only SketchUp Pro until version 2018.
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I still have V-Ray 2.x for SketchUp, can I upgrade to Next?
Unfortunately not, version 2 is no longer supported.
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I would like to keep my dongle, is that possible?
Yes, but you cannot use it for your V-Ray for SketchUp Next license; that license always is online.
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When am I entitled for a free upgrade?
Everyone with an active rental or educational license is entitled for a free upgrade to V-Ray Next for SketchUp. In case you have bought a full license after December 1 2018, you are also entitled for a free upgrade.
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I have an active rental / educational license. Do I receive my upgrade automatically?
Sure, this will be added to the known Chaos Group account automatically.
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I am entitled for a free upgrade for my full license. Do I receive my upgrade automatically?
No, this upgrade is on request. Please contact us for assistance.
We recommend any card that supports and understands OpenGL to its full extends.
nVidia cards are well known for their excellent OpenGL support, ATI/AMD performs less in that area.
nVidia GeForce chipsets in the GTX series are very good, and not that expensive. The Quadro chipset cards from nVidia are excellent but very expensive (these are true OpenGL cards, GeForce are more gaming cards but do perform well).
Be sure to download the latest driver from the nVidia website once you plugged your new card in. Drivers are software, and software can contain bugs that are being fixed in new releases.
The V-Ray Swarm service must be installed on every machine that will be utilized during network rendering. Afterwards, you can activate V-Ray Swarm in Revit/SketchUp/3DsMax, by navigating to V-Ray’s render settings.
Important Note: In order for the swarm to work properly, each machine that runs in the swarm must:
- Be able to reach a license.
- Run the same install of the swarm.
- Be connected to the same LAN and Workgroup.
In order to read a license, use either the V-Ray License Server Manager (for online licenses and dongles that are in the same machine as the swarm node) or make the swarm read a license from a remote dongle through the Client License Settings program.
- Download and install the most recent version of the V-Ray License Server, which can be found on the Chaos Group website;
- Make sure you are running the latest version of the WibuKey drivers, to be downloaded from the website of WIBU (WibuKey Runtime);
- Make sure the dongle is in the machine or a server and recognized by the system drivers;
- Make sure the V-Ray license server is running on the machine that has the dongle in;
- Open a browser window (e.g. Firefox, Safari, Chrome, Opera, …);
- Type in the address bar:
http://localhost:30304/ - Click the big button named ´Dongle´ and select ´Upgrade´;
- Right click on the link to your WBC file and choose to save the linked file;
- You may need to replace “localhost” with the IP address of your server, the computer where the dongle is attached to and has the V-Ray license server running.
Note: You navigated to your localhost address, but can’t find an ‘upgrade’ button? This probably means that you still aren’t running the most latest version of the V-Ray License Server. You can download the license server under the ‘Download’ section on the Chaos Group website.
Error Message: “Error loading file VFS.rb is an error message you may see when you have installed a version of V-Ray that does not match your version of SketchUp, particularly on Windows. If you see this message, please check which version Windows you have: in Windows Explorer, go to ‘Computer’, right click it and choose ‘Properties’. In the window that appears you can see whether you are running a 64 or 32 bit system.
Solution:
- Verify Your Windows Version:
- Open Windows Explorer
- Go to “Computer”
- Right-click and choose “Properties”
- Check whether you are running a 64-bit or 32-bit system
- Open SketchUp
- Go to Help > About SketchUp…
- Check whether you have the 64-bit or 32-bit version installed
- Visit the Chaos Group website
- Go to the download section
- Choose the appropriate “x64 build” or “x32 build” of V-Ray that matches your SketchUp version
Note: It is crucial that the version of V-Ray you install matches the version of SketchUp you have installed for compatibility.
For more assistance, you can visit the Chaos Group website.